Privacy Policy

Welcome to Elite Grocery Store (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, store, and
share information when you use our mobile application and related services.

By using the Elite Grocery Store application, you acknowledge that you have read and understood this
Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect:

Full name
Mobile/phone number
Email address
Delivery address
Account/profile information
Information you provide when contacting customer support

1.2 Account Information

When you create or use an account, we may collect information required to create and manage your account, including your name, phone number, email address, login information, and other profile details.

1.3 Order and Transaction Information

When you place an order, we may collect:

Products ordered
Order amount
Order history
Delivery information
Order status
Payment/transaction information

Payments may be processed through third-party payment providers. We do not intentionally store your complete debit or credit card number on our servers.

1.4 Device and Technical Information

We may automatically receive certain technical information when you use the application, such as:

Device type and model
Operating system and version
Application version
IP address
Device identifiers
Network information
Application performance and diagnostic information

1.5 Location Information

If you grant permission, the application may access your device location.

Location information may be used to:

Provide accurate delivery services
Determine delivery availability
Improve delivery-related services
Help provide location-based functionality within the application

You can disable location permission through your device settings. Some location-based features may not work correctly if permission is disabled.

1.6 Camera and Photos

If the application requests camera or photo/gallery access, the information is used only for features that require it, such as uploading or capturing images.

You can manage these permissions through your device settings.

1.7 Notifications

If you allow notifications, we may send notifications related to:

Orders
Delivery updates
Account activity
Service announcements
Other relevant application information

You can disable notifications through your device settings.

2. How We Use Your Information

We may use collected information to:

Create and manage user accounts
Process and manage orders
Process payments and transactions
Deliver products
Provide customer support
Communicate with you about your orders
Send relevant notifications
Improve our application and services
Monitor application performance
Detect and prevent fraud, abuse, or unauthorized activity
Maintain the security of our services
Comply with applicable laws and legal obligations

3. Payment Information

Payments may be processed through secure third-party payment providers.

When you make a payment, the payment provider may collect and process payment information according to its own privacy policy and terms.

We do not intentionally store complete debit or credit card details on our own servers.

4. How We Share Information

We may share information when necessary to provide our services, including with:

Delivery personnel or delivery partners
Payment processing providers
Technology and service providers
Hosting and infrastructure providers
Analytics and application performance providers
Notification service providers
Map or location service providers
Customer support/service providers
Government authorities or law-enforcement agencies when legally required

We do not sell your personal information to third parties.

Third-party service providers are expected to process information according to applicable laws and their respective privacy policies.

5. Third-Party Services

Our application may use third-party services to provide certain functionality, including payment processing, push notifications, analytics, maps/location services, hosting, security, and application performance
monitoring.

These third-party providers may collect or process certain information in accordance with their own privacy policies.

Where applicable, their services may receive information such as device information, IP address, application usage information, location information, or transaction-related information required to provide their
services.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Maintain your account
Complete and maintain transaction records
Provide customer support
Resolve disputes
Prevent fraud and abuse
Comply with legal, tax, accounting, and regulatory requirements

When information is no longer required, we may delete or anonymize it in accordance with applicable laws.

8. Account and Data Deletion

If you have created an account with Elite Grocery Store, you may request deletion of your account and associated personal information.

To request account or personal data deletion, contact us using the contact information provided in Section 13 of this Privacy Policy.

Your request should include sufficient information for us to identify your account, such as your registered mobile number or email address.

After receiving a valid deletion request, we will process the request within a reasonable period, subject to applicable legal, regulatory, security, and legitimate business requirements.

Certain information may need to be retained where required by law or where necessary for legitimate purposes such as resolving disputes, preventing fraud, or maintaining transaction records.

9. Children’s Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable
steps to delete that information.