Privacy Policy

Welcome to Elite Food Store (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Elite Food Store mobile application and related services.

By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

• Name
• Mobile number
• Email address
• Delivery address
• Profile information

b. Order Information

• Products ordered
• Purchase history
• Payment details processed securely through third-party payment gateways

c. Device Information

• Device model
• Operating system version
• App version
• IP address
• Device identifiers

d. Location Information

With your permission, we may collect your device location to:

• Deliver products accurately
• Show nearby delivery availability
• Improve delivery services

2. How We Use Your Information

• Process and manage orders
• Deliver products and services
• Provide customer support
• Improve application performance
• Send order updates and notifications
• Prevent fraud and unauthorized access
• Comply with legal obligations

3. Payment Information

Payments are processed through secure third-party payment providers. We do not store your full debit or credit card details on our servers.

4. Sharing of Information

We may share information with:

• Delivery partners
• Payment gateway providers
• Service providers supporting app operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet-based service is completely secure, and we cannot guarantee absolute security.

6. User Permissions

The app may request permissions such as:

• Location access
• Camera access
• Storage access
• Notification access

These permissions are used only for app functionality and improving user experience.

7. Data Retention

We retain user information only as long as necessary to:

• Provide services
• Complete transactions
• Meet legal obligations
• Resolve disputes

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Services

The application may use third-party services such as:

• Payment gateways
• Analytics providers
• Push notification services
• Map and location services

These third-party services may collect information according to their own privacy policies.

10. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw permissions

To request any changes, contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application with an updated effective date.

12. Contact Us

Elite Food Store
Email: info@elitefoods.com
Phone: +447448268424